Making a Complaint at King’s Academy Lord Wilson
We at King’s Academy Lord Wilson are committed to providing a positive and supportive environment for all our students, staff, and parents. However, we understand that there may be times when concerns arise.
If you have a complaint about the school, we encourage you to address it directly. This allows us to understand the issue and work towards a resolution as quickly as possible.
How to Make a Complaint
We have a formal complaints policy in place to ensure all concerns are handled fairly and effectively. You can find the full details of our complaints policy, which outlines the different stages of the process, by clicking the following link:
King’s Academy Lord Wilson Complaints Policy
Link to Policy: https://www.kgaprospect.uk/attachments/download.asp?file=336&type=pdf
The policy explains:
- Who you can make a complaint to
- The timescales involved
- How we will handle your complaint
- How you can appeal a decision
- We encourage you to read the policy before making a complaint.
Informal Resolution
In many cases, concerns can be resolved informally. We recommend first speaking directly to the person involved in the issue. This could be a teacher, another member of staff, or the Headteacher.
If you feel uncomfortable speaking directly to the person involved, you can contact us via enquiries@kgalordwilson.uk to discuss your concerns.
Formal Complaints
If you are not satisfied with the outcome of an informal resolution, you can make a formal complaint by following the procedures outlined in the complaints policy.
Confidentiality
We will treat all complaints confidentially, except where the law requires otherwise.
We value your feedback and are committed to resolving any concerns you may have.
Please note: This page provides a brief overview of our complaints process. The full details can be found in the linked policy document.
If you have any questions about making a complaint, please do not hesitate to contact the school office.